Conflict Resolution
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Conflict resolution is a critical managerial skill that is often underrated. This short course explores the factors that drive conflict and ways to effectively intervene and facilitate positive outcomes in often emotive situations. By learning to identify conflict in its early stages, you’ll be able to respond with confidence and effectively manage workplace situations before they escalate.
Learning Outcomes
Upon completion of this course you will be able to:
- Identify and assess conflict situations while anticipating the signs, stages and possible causes of conflict
- Clarify the factors and issues relevant to conflict while exploring possible resolutions using appropriate communication techniques
- Conduct conflict resolution meetings with involved parties and know when to refer to mediation or counselling processes
- Record and use lessons learnt in order to improve service delivery and organizational policy as required
Workshop Duration
2 Day Workshop
Workshop Overview
- What is conflict? – A competency framework for line managers
- Sources of conflict – Assertiveness
- Stages of conflict – Active listening
- Minimizing relationship conflict – Questioning skills
- Conflict management styles
- Negotiation – Problem solving
- Planning – Handling unexpected issues and attitudes
- Opening the discussion – Mediation, counseling and resolution
- Exchanging information
- Comprehensive course notes
- Morning tea, lunch and afternoon tea
Services
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Address:
1st floor, 35-B, Block A, HBFC Faisal Town, Lahore, Pakistan
